When buying a projector, people rightly focus on the spec of the projector and choose a model that is suitable for how and where it will be used, the brightness of the room etc. If you haven’t bought your projector yet and would like a few tips, take a look at our earlier blog: Choosing the right projector
But did you check the details of the warranty? Yawn. Boring? Not at all! There are some brilliant benefits that come with the standard warranty from Optoma.
All Optoma projectors are designed for continuous 24/7 operation. We are one of the only brands in the industry to offer this across our entire range.
5-year colour guarantee
We are so confident that your image colour quality will remain as good as on the day you bought it that we guarantee it for five years. FIVE YEARS!
Oops - cut the power – no worries
Most Optoma projectors have ‘Direct Power Off’. Cutting power to these projectors suddenly will not damage or shorten the lamp/laser or projector lifetime and will not affect the warranty. Phew.
Our standard warranty for ProScene models includes a 12 month lamp guarantee. This is included free of charge with no additional cost.
Projectors are usually installed horizontal to the floor - either ceiling mounted or placed on the desktop. But some installations need the projector to be turned on its side to create a portrait image or point straight down to the floor/up to the ceiling. Many of our professional projectors support these orientations, known as 360 degree and portrait mode. These projectors can be used in non-standard orientations without invalidating the warranty.
Bespoke warranties for professional installations
We can tailor warranties on our ProScene models to meet specific needs including support, preventative maintenance, extended warranties, swap units, de-install/re-install warranties.
And you thought warranties were dull!
You can read full details of our standard and extended warranties on our website.
A few months ago, Optoma issued a warning for customers to be vigilant against non-genuine lamps. Since then we have had a few more reports of these lamps and our technical team has seen how potentially catastrophic the consequences of these could be.
Buying a lamp can be confusing as there are a number of companies claiming to sell genuine original lamps. These companies base their claim to be “genuine original” based on the logic that the light bulb alone is the same as in an Optoma lamp module.
However, a lamp module is made up of two parts – the bulb and the bulb holder. It is important to ensure that both the bulb and bulb holder are Optoma originals. The bulb holder is the key to performance and safety.
We have observed the damage caused to projectors which have been fitted with non-genuine lamp modules, even those with “original” bulbs. This includes internal lenses that have melted due to incorrectly fitted UV filters, some of which have shown to have substandard coating within the non-genuine lamps modules. This substandard coating allows UV rays to enter the optical engine and DMD Chip, burning the optics (pictured above).
The technical team also found internal cables to be of poor quality and an incorrect length. Having wiring too tight could cause a hot spot within the lamp housing and would be a fire risk.
Another concern with non-genuine lamp modules is the material used for the rubber shield at the rear of the lamp modules. Testing shows these modules could not only do irreparable damage to the projector, but could also potentially cause a fire in the office or home.
The non-Optoma lamp modules may be cheaper in some cases but this is often due to cheaper components that have not been rigorously tested inside the projectors.
We strongly recommend that customers fit only Optoma lamp modules into Optoma projectors and check that they have a genuine lamp module. Lamp modules supplied by Optoma and its authorised distributors are designed and tested to work specifically with its projectors, ensuring the highest quality performance and longevity.
Customers can check that lamp modules are genuine by visiting www.optoma.co.uk/lampgenuinecheck.aspx
Alternatively, you can email the UK-based customer service helpline on [email protected] or telephone 01923 691 865.
All genuine Optoma lamp modules carry a tamper resistant sticker (see below). If your lamp module packaging does not carry this sticker, or the seal is broken or damaged, it may be a fake.
Another thing to consider is that repairs resulting from damage caused by a non-genuine copy lamp module would not be covered under the projector’s warranty.
Further testing will continue.